Terms & Conditions

Definitions
·         Supplier: Escapade Enterprises
·         Purchaser: person or organisation requesting Goods from the Supplier
·         Goods: product and/or services provided by the Supplier
Product Information
·         All product information provided by the Supplier is based on information from product sources and mistakes excluded, is accurate at the time of data entry only
·         Specifications may vary in each manufacturing production and should be checked by the Purchaser by obtaining a sample prior to ordering
·         The Purchaser will be charged for any samples
Prices
·         All website pricing is subject to pricing variations. Quotes should be requested to confirm pricing
·         Quotes are valid for 14 days unless otherwise specified
Orders
·         All orders are to be in writing, preferably by Purchase Order, emails are acceptable
·         Placement of an order by the Purchaser is agreement to the Supplier’s Terms & Conditions
·         Orders in excess of $3,000 gross sales amount require the Purchaser to pay a 50% deposit to the Supplier
·         Should the Purchaser decide to cancel the order the Purchaser must supply written notification to the Supplier and the Purchaser agrees to pay reasonable costs to the Supplier to cover any losses incurred as a result of the cancelled order
Trademarks & Logos
·         The Purchaser takes full responsibility for the legal use of any Trademark, logo or other artwork as specified by Australian Copyright and Intellectual Property laws
Artwork
·         Artwork carried out by the Supplier remains the property of the Supplier and is protected by Australian Copyright and Intellectual Property laws
·         Charges of $20 per 15 minutes or part thereof apply to orders of less than $500 where the Supplier is required to produce artwork
·         Acceptable artwork is vector formats (.AI or .EPS in Adobe Illustrator CS2 or below) with any text to be converted to outlines. Raster formats (.JPG, .GIF, .PNG) with a resolution of 72dpi or higher are also acceptable for embroidery digitization
·         The Supplier will provide a proof or simulation in paper or electronic format of the decoration to the Purchaser
·         The Purchaser is required to provide approval, whether written or verbal, of the proof or simulation prior to decoration commencing
·         The Purchaser accepts full responsibility for any costs arising as a result from errors in the approved artwork
Production Time
·         Standard production time is two to three weeks from approval of any artwork for local supply. Indent orders from overseas are subject to ten to twelve weeks from the approval of any artwork.
·         The Purchaser may be required to pay a surcharge for orders required earlier than the standard production time
Shipping
·         Where no freight company is specified by the Purchaser, the Supplier will ship the Goods by the Supplier’s carriers and charge the Purchaser accordingly
·         The Purchaser is responsible for Insurance of the Goods in transit from the Supplier to the Purchaser
Payment
·         Strictly payment on receipt of Goods or prior to shipment of Goods unless prior approval has been obtained
·         Payment methods accepted by the Supplier are VISA, MasterCard, Direct Deposit (electronic or manual) and Cheque
·         The Purchaser agrees to pay any fees associated with late payment including any cost in recovering outstanding payments and may include charges by collection agencies, legal costs and disbursements
·         Any discounts afforded to the Purchaser will be negated if payment is not received in full within the terms of the Tax Invoice supplied
·         All Goods remain the property of the Supplier until full payment including any other charges is received by the Supplier
Warranty and Returns
·         Goods provided by the Supplier may be covered by a manufacturer warranty and no other warranty from the Supplier applies
·         Claims for returns of Goods by the Purchaser are required to be received by the Supplier in writing within 10 business days from the Purchaser receiving the Goods
·         Goods that have been used or mistreated may not be accepted for return by the Supplier
·         Claims based on incorrectly approved artwork, incorrect sizing or incorrect colours when they were the ordered items are not returnable if a decoration has been applied to the Goods
·         The Purchaser is responsible for the costs and the return of any Goods that the Supplier has authorised a return claim